All orders are processed within 2-7 business days. To preserve freshness and increase our chances of on time deliveries, we only ship on Mondays and Tuesday. If you place an order on a Wednesday, Thursday, Friday, Saturday or Sunday or after 6 pm EST on a shipping day, your order will be shipped on the next shipping day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We use UPS next day and UPS 2 Day Shipping on all of our orders. Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

SEN SALUD EQUILIBRIO NUTRICIÓN is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.